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What seven kids taught me about technical debt
When we had two kids, we had a system, and the system was simple: one of us per kid. Man-to-man. If both of them cried, both of them got picked up, because there were two of us and two of them and the math worked. I thought that was parenting. It was actually just having…
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A converted AI skeptic
I was an AI skeptic. Not the fun kind who gets to be smug later, but the boring kind who just didn’t pay attention. I’d tried ChatGPT when it launched, asked it a few questions, watched it confidently make things up, and moved on. “Neat trick,” I thought, in the same tone I’d use for…
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Proposal: Intelligent Series Performance Analytics Dashboard
Efficient, skillful handling of customer service interactions is how a contact centre creates value. You can create more value by making it easy and intuitive for your administrative team to identify areas of improvement for your staff. Amtelco’s Intelligent Series comes pre-packaged with a basic reporting interface. You can export PDFs and spreadsheets based on…
Category: Work
Kestrel, business, e-commerce